1. consumers have a right of withdrawal in principle. In the case of a return of goods, please use the return label which is either enclosed with your order or which you can print out via your customer account. You can also request this label via our hotline. Please help us to avoid unnecessary costs and do not return the goods without a return label.
2. your legal right of withdrawal:
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of revocation, you must contact UXGO GmbH, Tannenbergstrasse 39, 73230 Kirchheim/Teck, e-mail: [email protected] by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You can use the attached sample revocation form for this purpose. However, this is not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement using the contact form on our website. If you make use of this option, we will immediately (e.g. by email) send you a confirmation of receipt of your revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation:
If you cancel/return this contract in full, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. Except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us or the delivery address is not in Germany. In the event of a partial revocation/partial return, we reserve the right to retain the shipping costs for the items not included in the revocation. For such refund, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods if you use the return label provided by us for a return shipment within Germany. Otherwise the return costs are to be borne by you. You only have to pay for a possible loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for checking their condition, properties and function.
Sample cancellation form (If you wish to cancel the contract, please fill out this form and send it back) To UXGO GmbH, Tannenbergstrasse 39, 73230 Kirchheim/Teck, e-mail: [email protected] Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - name of the buyer(s).
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.